FAQs Romania

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FAQs Romania2018-06-04T19:25:59+00:00
What is www.pure-romania.com?2016-01-04T10:54:29+00:00

 

www.pure-romania.com is a tourism platform which is prmoting Romania as a tourism destination. You can find more details about this platform by visiting the contact section – https://pure-romania.com/contact-pure-romania/ .

Where is Pure Romania located?2013-09-02T21:25:46+00:00

Pure Romania has a local office in Bucharest, Romania, but we also have many partners worldwide; please contact us in order to check if we have a partner travel agency in your country.

Bucharest Office Address

6 Aleea Cetatuia, District 6, Bucharest
Phone: +4 074 4825 552
Skype: pureromania
Email: inspire@pure-romania.com
How can I contact Pure Romania?2013-09-02T21:28:37+00:00

You have several methods to get in touch with us.

  • You can call us at one of the mobile numbers: +4 0744 825 552/ +4 0740 490 592
  • You can write us at: inspire@pure-romania.com . We will answer any enquiry within 24 hours.
  • You can find us on skype at: pureromania
What are the Pure Romania business hours?2013-09-02T21:32:52+00:00

This may change according to each season.

Please visit the contact page https://pure-romania.com/contact-pure-romania/.

During the stay you will have a permanent telephone line opened in case of emergency or any other potential issues.

Is www.pure-romania.com a secure web site?2018-06-04T19:26:16+00:00

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We have taken all the necessary measures in order to ensure all visitors a secure web surfing on our website.

The security of the payments is assured by PayPal.

Who is managing www.pure-romania.com web site?2018-06-04T19:26:16+00:00

All the items that you see on this site are managed by Pure Romania team. The packages that we are offering are created and managed by us. All the accommodation sites and the places where meals are served are selected with a high degree of attention, and have a contract with Pure Romania. We are constantly looking for the very best places to sleep and eat, as we are trying to offer the best experiences to our clients, and the best places that could clearly express the Romanian culture and traditions.

How does the booking process work?2018-06-04T19:26:16+00:00

At the moment we are offering 3 standard packages; for each of them we also have a VIP version that will offer even more experiences and will even more fit the tourist’s personality, needs and passions.

Please check the starting date for each tour and book the one that suits your availability the best. Please check the booking section. The booking process involves an upfront payment of 50%. The payment is secured through PayPal. The other 50% can either be paid at the time of arrival in Romania, or after receiving the documents by using PayPal. After the booking process is complete, a Pure Romania consultant will send you a confirmation and will offer you further information about the trip. Please pay attention to the flight reservation; you must make a booking with more than a month in advance in order to find a good price.

On demand, we can also provide you with assistance regarding booking the plane tickets.

In order to do so, please visit the plane tickets section and ask for assistance. After paying the first amount of money, a receipt will be issued to you in order to confirm your payment.

 

How far in advance should I book?2018-06-04T19:26:16+00:00

We suggest booking with 1-2 months in advance. This will assure a fair price for the plane tickets. If you already have the plane tickets, you can book 1 week prior to the departure date. Please read also the Terms and Conditions information.

How can I pay for booking?2018-06-04T19:26:16+00:00

For payment you will use the PayPal system. If you are not familiar with it please write us and a consultant form Pure Romania will contact you in order to find the best solution. Please read also the Terms and Conditions information.

What happens if I need to change or cancel my tour?2018-06-04T19:26:16+00:00

First and foremost, please inform us as soon as possible. Although we are not able to refund for the cancellation, we do offer the possibility to reschedule your tour. You can pick another date within the next 6 months when you can enjoy your trip. If you bought plane tickets using our services, the cancellation will be made in accordance to the air company regulations. For example, if you bought a Pure Romania package and plane tickets from the Sky Team Company through Pure Romania, you will have the possibility to reschedule the trip; regarding the plane tickets, we will find a solution for you in accordance with Sky Team commercial policies which depend on the type of tickets and other issues.

You will have our full support in order to find the best solution in case you require a cancellation.

Please read also the Terms and Conditions information.

What if one of my scheduled activities is cancelled due to weather conditions?2018-06-04T19:26:16+00:00

Romania has a temperate climate, with 4 seasons and average temperatures throughout the year. Also, the weather in Romania follows specific patterns, and does not affect any usual day-to-day activities; therefore it is impossible to cancel a tour due to bad weather. If, however, your flight will be canceled due to weather conditions, we will offer you the possibility to start the tour with a delay of 1-2 days, or you can choose another starting day within the next 6 months.
In this case, informing Pure Romania as soon as possible is mandatory.

Please read also the Terms and Conditions information.

Do I have a discount for children?2018-06-04T19:26:16+00:00

Regarding our trip packages, we offer discounts for children. The value of the discount depends on the age of the children. Please contact us for further information.

Please read also the Terms and Conditions information.

What happens if I have an emergency during my stay?2018-06-04T19:26:16+00:00

All our tours are organized with specialized personnel from our agency. There is always a person in charge during every tour we organize, therefore he or she will be responsible for all potential emergencies. She/he will constantly travel with the group.

Please read also the Terms and Conditions information.

Why the flights aren’t included in the packages?2013-09-03T16:07:01+00:00

We want to let you choose the best flying company for you. Also, by booking directly from the flight companies, you will be able to use their fidelity services. On demand, we can offer consultancy services regarding this service. Please see the Plane tickets section.

Can I take my pet with me?2013-09-03T16:08:57+00:00

Yes you can, but please inform our team about this. Depending of its size, breed and also on the chosen tour, we may charge you extra for it. You will get complete information after writing about this situation to the help center.

Do I need a Visa to enter Romania?2018-06-04T19:26:16+00:00

If you are a citizen of any European country, USA, Canada, Australia or New Zealand, you do not need an entry visa in order to visit Romania. This is valid only if you stay up to 90 days.

However, you will need a valid passport if you do not have European citizenship. Also, please pay attention that the passport is valid for at least six months from the date of arrival in Romania. Citizens from European countries can enter Romania just by using their identity cards.

Please find here the list of the countries whose nationals are exempted from the Romanian visa  requirement. Further information about VISA provided by Ministry of Foreign Affairs of Romania you can find here.

What do I have to do if I plan to stay for more than 90 days?2013-09-03T16:12:46+00:00

In order to stay for more than 90 days you will have to apply and obtain a visa. Please read more about this issue on the government website: http://mae.ro/en/node/2040.

Do I have to pay any taxes at the departure or entrance to Romania?2013-09-03T16:15:31+00:00

No, there are no taxes that you have to pay.

What should I know about Romanian customs?2013-09-03T16:18:45+00:00

The regulations are the same as in other European countries. You are allowed to enter the country with up to 10 000 euro (approx. – 13 000 USD). If you want to bring more money you will have to declare it.
Other regulations: medicines (only for current use), gifts (a reasonable quantity), liquor (4 liters of wine, 2 liters of liquor, or 2 liters of wine and one of liquor). Tobacco (200 cigarettes, one carton, 40 cigars)

Can I use my driving license in Romania?2013-09-03T16:14:27+00:00

Yes, the driving licenses belonging to citizens from the USA, Canada, Australia, New Zeeland and all the European countries are valid for 90 days from the date of arrival in Romania. Please pay attention that in Romania driving right after drinking alcohol is strictly forbidden.

Is the tap water good to drink?2013-09-03T16:17:49+00:00

In almost all regions the water is drinkable. It is also good to know that Romania has more than 1/3 of the total natural mineral springs in Europe. For this reason, Romanian brands of bottled mineral water such as Borsec, Tusnad, Bucovina, Perla Harghitei won many European awards due to the high quality of the water they bottle. The bottled water is not expensive and it comes in various flavors and bottle sizes.

Are there any special health precautions required when travelling to Romania?2013-09-03T16:16:42+00:00

There are no out-of-the ordinary precautions to be considered when travelling to Romania. There are no infection risks and there are no poisonous insects. Romania is a modern country and a member of the European Union. The Health System is good and so are the medical facilities. The doctors are well prepared and nowadays Romania offers extremely competent doctors for major European Hospitals. Romania is also well known for very good services regarding dental work and, overall, very low prices.

What should I know about local currency?2013-09-03T16:21:26+00:00

The Romanian LEU is the national currency. The plural is LEI (pronounced lay)
The coins are called “bani”- pronounced ( bahnee).
1 leu = 100 bani

Below you can see a list of exchange rates for usual currencies:

1st of September 2013

1 USA Dollar = 3.35 lei
1 EURO = 4.43 lei
1 British Pound = 5,19 lei
1 Canadian Dollar = 3,18 lei
1 Australian Dollar = 2,99 lei
1 New Zeeland Dollar =2,60

Please check – www.cursbnr.ro – the National Banck website for daily rates.

The best way to buy is by credit card. Most common credit cards are accepted. However, you must pay attention to notify your bank about your trip. There is a vast ATM network and you can have cash money wherever and whenever you want.
Upon arrival, the guide will give you more information and will assist you whenever you will want to use money. He/She will tell you about the prices and the average costs for the usual products.

Can I use my mobile phone in Romania?2013-09-03T16:24:14+00:00

Yes you can, but please keep in mind that you have to activate your Roaming service before departure; also it is important to be aware about the prices the local mobile phone operators practice (there are also some mobile devices that are working only in USA).

What I should know about electronic devices?2013-09-03T16:22:50+00:00

Please pay attention, because you will need to charge your electronic devices; in Romania, as in all European countries you will need outlet adapters, due to the fact that the electricity voltage in Romania is 230 V, and the socket is different.

Are there Dracula Castles, Houses and Fortresses in Romania?2013-09-03T16:26:26+00:00

Yes, there are certain buildings in Romania that are linked to the name of the great impaler – Vlad Tepes; please find out more in the dedicated section – https://pure-romania.com/landmarks/dracula-tour

Can I see vampires in Romania?2013-09-03T16:27:20+00:00

If you believe in their existence you may be able to see them; Romania is the place where you will have the biggest chances to see them if they really exist.

Are there any dragons in Romania?2013-09-03T16:31:51+00:00

We have many stories about dragons and also about some places that are associated with dragons – such as The window of dragons – which is a rock shaped as a window, located in the Fagaras Mountains. Find out more -https://pure-romania.com/booking-romania/ .

T o u r s P r i c e s !